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Terms and Conditions

By clicking or pressing the “Book” button on our website or by equivalent conclusion of the booking process by telephone, you accept these Terms and Conditions in full. No other procedure or communication between the representatives of our company, and you can be considered a reservation, nor does it apply to these General Terms and Conditions.

The obligation of our company to provide you with the service begins with the issuance of the Confirmation. Receipt of the Confirmation issued to you obliges you to pay for the service in accordance with the contents of the reservation. Digital records from our email servers will be considered proof that you have received the said Confirmation.

Upon receipt of the Confirmation, you are obliged to check the accuracy of all data. Although we undertake to make reasonable efforts to check airlines and their arrivals, the responsibility for their accuracy lies solely with you. Therefore, we cannot accept any responsibility for problems arising from incorrect or incorrect information in the reservation. We advise you to plan your departure at the airport at least 2 hours before the departure of your aircraft, to which should be added an estimate of the duration of the transfer (which you can make when booking, and after booking by calling us or send an email with your booking reference number) increased by 20% to avoid possible delays. For example, if the estimated duration of your transfer is 30 minutes, 20% of that is 6 minutes, so our advice would be to plan your departure to the airport 2 hours and 36 minutes before the departure of your flight.

Your obligation to us ends with the termination of the service or its cancellation. We recommend that you keep the Confirmation with you in print or in digital form for the duration of the service.

It is your sole responsibility to determine whether you meet the conditions for travel to the places listed in the booking form as well as possessing all necessary documents, certificates, etc. that you should disclose to various supervisors during travel and compliance with all local legal and other provisions.

The client accepts these booking conditions on behalf of each member of the booking party. They will be the primary contact for all information and matters concerning the booking including payment.

 Payment can be made in 2 ways with Best Geneva Transfers SARL:
Online – at the time of making the booking. If you are booking via email, please confirm all details are correct. Bookings are not confirmed until you make full payment.

Cash at the moment of start of your transfer, Bookings are not confirmed until you make full payment. If no prepayment has been made for the booking, the booking is not confirmed and Best Geneva Transfers SARL reserves the right to cancel the booking at any point.

 All bookings must be prepaid before travel. Best Geneva Transfers SARL reserves the right to request pre-payment for all transfers, refusal to do so will result in the cancellation of the un-confirmed booking.

Best Geneva Transfers SARL accepts no responsibility or liability for bookings cancelled last minute because of lack of pre-payment.

 If there are any fare changes necessary after the booking has been made, Best Geneva Transfers SARL will produce written confirmation of these changes by email (if the client has provided an email address), or by telephone.

 If the client does not want to accept the fare change, then Best Geneva Transfers SARL will cancel the booking and any monies paid by the client to Best Geneva Transfers SARL for the reservation will be refunded (depending on refund policy period).

 It remains the responsibility of the client to check the booking confirmation E ticket of any errors when making a booking over the phone or via email, Best Geneva Transfers SARL is not responsible for any errors made via phone or email bookings.

 Any bank or credit card charges incurred by the client when reserving with Best Geneva Transfers SARL are made at the clients cost. Charges vary from bank to bank and will also vary depending on currency. Best Geneva Transfers SARL accepts no liability for any charges incurred.

 Receipts will be sent via email upon the client’s request.

 Clients with previously arranged accounts with Best Geneva Transfers SARL may choose to be invoiced for the services provided. All invoices must be settled according to the terms stated on the invoice. Failure to do so may result in a surcharge.

The booking confirmation email is the clients e-ticket. This must be presented to the driver for both the outward and return trips in either electronic or paper from. Failure to produce an E ticket on request by a driver or member of staff may result in the client being unable to board the transfer.

 Where clients choose to make a booking over the phone or via email the booking is subject to, and the client accepts, these Terms and Conditions.

 Amendments and modifications to bookings must be made online or in writing via email to [email protected]
No modifications can be made to a clients booking. Increases in passenger numbers are subject to availability and will require a new separate booking at the current price. Limited changes can be made to the booking on the same day, including moving a clients booking date, all changes will be subject to Best Geneva Transfers SARL discretions.

Any change of date with this amount of notice will follow our official cancellation policy.

Private Transfers and Excursion Modification Requests: 0-24 hours before travel: modifications can be made to a clients booking, increases in passenger numbers are subject to availability. No change can be made to the booking on the same day, including moving a client’s transfer time or date, drop-off location for both arrival and departure transfers.

Any change of date with this amount of notice will follow our official cancellation policy. Amendments to Private transfers and Excursions can be made if we are given more than 24 hours notice in advance of your booking, however the amendments are made solely at Best Geneva Transfers SARL discretion and are only subject to availability and additional charges may apply where necessary. Notwithstanding the foregoing, in case of availability, an additional fee of 10% of the service may be charged to same day changes.

All transfer types modification request: More than 72 hours (more than 3 days):
Address and time changes can be made subject to availability and/or additional charges, but cancellations and date changes are still subject to the Best Geneva Transfers SARL refund policy.

Credits – Best Geneva Transfers SARL cannot provide a credit for any booking. If clients wish to re-book at a later date, clients must still cancel their booking and re-book. If clients wish to change the date of their transfer Best Geneva Transfers SARL must receive more than 7 days notice, otherwise the standard cancellation policy applies.

 Modifications made more than 7 days in advance of travel are free of charge (Subject to these changes not affecting the price of the transfer).

 Certain changes to the booking may result in a change in the cost of the transfer, or the requested transfer no longer being available. In this instance if the client does not accept the new costs, or Best Geneva Transfers SARL can no longer assist in the delivery of the transfer, the standard refund policy applies.

 It is the responsibility of the client to provide a mobile contact telephone number at the time of booking, and that this phone is switched on and working at the time of travel and during their stay in resort. Best Geneva Transfers Sarl must be able to contact the client at all times. Best Geneva Transfers SARL is not responsible for any issues that occur in the delivery of the transfer service as a result of the client failing to do so.

 It is the responsibility of the client that all the information on their Best Geneva Transfers SARL booking confirmation is correct. Best Geneva Transfers SARL accepts no responsibility for incorrect information given by a client that results in either a flight or transfer being missed. This applies to phone bookings, email booking and online bookings.

 It is the client’s full responsibility to accurately state their flight arrival and departure times so that correct collection times can be given.

 It is the responsibility of the client to supply a valid address (street name, and road number required) within the borders of the resort they have selected. Addresses outside the borders of the resort selected will not be serviced. Please be advised that the Best Geneva Transfers SARL online booking system may automatically confirm the booking, as it does not detect incorrect address detail, in this instance the booking can be cancelled at any point if the address is not within the resort, alternatively the booking will be subject to an extra charge.

 When a client does not supply a full address or an incorrect address, the driver will attempt to locate the accommodation for a period not exceeding 20 minutes for private transfers, after this time the client’s will be dropped off at the resort’s tourist office (whether it is open or closed) Or if the transfer is a departure from resort the transfer will be forced to leave the resort without the client.

 If no accommodation details are received or invalid accommodation details are received for the departure transfer Best Geneva Transfers SARL are unable to make contact with the client Best Geneva Transfers SARL will cancel the booking, with no refund to be issued.

 All standard quotes given by Best Geneva Transfers SARL are only valid for 24 hours, after this time a new quote will need to be acquired. All quotes are subject to change and final refusal by the Best Geneva Transfers SARL management team.

 If the air-conditioning or Wi-Fi in any vehicles is not functioning on the day of travel Best Geneva Transfers SARL offer no refund or credit for the transfer or trip in question.

 Any client making a booking with Best Geneva Transfers SARL will automatically be entered into the Best Geneva Transfers SARL email database.

All refund requests or cancellations need to be stated in writing and sent via email to [email protected]

The Best Geneva Transports SARL refund policy is as follows:

  • Notice Period less than 2 days – 0% refund given.
  • Notice Period under 10 days – 50% refund given.
  • Notice Period more than 10 days – 100% refund given.

 To process a refund, the client must supply Best Geneva Transports SARL with the name and address of the account holder, as well as the accounts’ IBAN and the banks’ BIC or SWIFT code and address. All refunds will be issued up to 15 days from the date the refund was approved.

It is the client responsibility to declare correct quantity of luggage, sport equipment at the moment of booking. Clients are limited to luggage allocation per vehicle.  In the event of a client having excess luggage, Best Geneva Transports reserves the right to charge an excess baggage allowance, or refuse to transport the items or the clients. The fees for excess luggage are 20 Euro per item, or upgrade cost to larger vehicle.

 All luggage must be clearly labelled with the client name and destination address. Best Geneva Transports SARL does not take responsibility for customers taking incorrect luggage from the vehicle. All luggage must always be accompanied by a passenger Best Geneva Transports SARL is unable to transfer luggage without the owner present.

 Best Geneva Transports SARL will take all reasonable care in loading and carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. Clients are advised to check the terms of their travel insurance policy.

 Best Geneva Transports SARL is able to offer free transport of wheelchairs provided they are folding, manual wheelchairs and that a note of this is made within the booking.  Please note we are unable to assist in the movement of clients to and from the vehicle.  If the Client requires assistance to access and depart the vehicle this must be provided by the Client.  If no assistance is provided, Best Geneva Transports SARL reserved the right to refuse the transport.

Both local and national laws regarding the use of child seats for infants and children vary from country to country. Best Geneva Transports SARL will follow local legislation. The EU directive 2003/20/EC indicates that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. It is illegal for babies and children to travel in the lap of an adult. Best Geneva Transports SARL can provide appropriate child seats as long as they are specified at the time of booking.

 Best Geneva Transports SARL will provide baby seats based on the request on the reservation, and standard issue baby seats will be provided. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment.

 Failure to request an appropriate child seat at the time of booking will mean that we are unable to provide the transfer as booked. In this circumstance, we will not be able to provide any refund for any of the persons in the booking, or offer an alternative transfer.

 Babies and Children pay a full seat price. The seat will be allocated to the client on the basis of what they selected on the online booking form. In the case that there is any dispute over the suitability of the seat, Best Geneva Transports SARL will not be held accountable for difference of opinion. To save this occurrence, parents are recommended to bring their own child seats if there is any confusion.

 Parents are responsible for the correct fitting of child restraint seats in the vehicles.

Best Geneva Transports SARL reserves the right (and delegates all employees the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).

 Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Best Geneva Transports SARL vehicles, and will be held responsible for any damage caused by the aforementioned minors.

 Children under 16 years of age cannot travel alone. They must be accompanied by an adult aged 18 or over.

Clients who soil the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of 50 €. This fine is payable immediately to the Best Geneva Transports SARL driver. If the client refuses to pay, or has no money with which to pay, then the driver will action a police report.

 Any damage caused to a Best Geneva Transports SARL vehicle by a client must be paid for immediately. If payment cannot, or will not, be made then Best Geneva Transports SARL will be forced to take legal action against the customer(s) in question.

 Smoking and consumption of alcohol is forbidden in all Best Geneva Transports SARL vehicles.

 Best Geneva Transports SARL does not allow pets to travel due to consideration to other passengers on-board and for the protection of the vehicles. It is possible to travel with pets in a private transfer and only if the pet is in its own spill proof carrier. Exceptions will be made for service dogs where the customer will need the relevant supporting documents and will need to notify Best Geneva Transports SARL in advance of travel by contacting Best Geneva Transports SARL via emails.

 Clients must wear their seat belts at all times.

 In cases of force majeure, Best Geneva Transports SARL may be forced to explore other transport options for customers. This will only arise when there is a substantial risk to the customer and driver involved in attempting the journey, and this decision will rest solely with the management of Best Geneva Transports SARL. Payment for any extra transport taken will be made by the customer; however Best Geneva Transports SARL will provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.

 In the event that the Best Geneva Transports SARL driver is unable to reach a customers requested drop off point or pick up point in the instance of bad weather, road conditions, or the transfer vehicle being too large to access certain properties, the customer must attempt to make their own way to a suitable, safe pickup location or may be required to make the rest of the journey on foot or via other transport means. Best Geneva Transports SARL is not liable for any additional costs incurred in this instance. Best Geneva Transports SARL recommend clients check their accommodation and resort information before travel and be aware of any potential access issues.

Best Geneva Transports SARL will collect passengers from the Swiss side of the airport in Terminal 1 unless otherwise requested. Clients arriving on the French side of Geneva airport must inform Best Geneva Transports SARL or for example arrival into Terminal 2 of Geneva airport or private plane Arrivals. Best Geneva Transports SARL do not check flight arrival numbers so it is the client’s responsibility to request a different pick up point if needed.

Best Geneva Transports SARL reserves the right to modify the type of vehicle used for all transfers, vehicles may vary in order to accommodate any number of passengers from 1 to 18 this may include larger mini buses, as well as smaller vehicles.

Clients must not act in an abusive or threatening manner to any staff member or other passengers, drivers, office staff or any member of the Best Geneva Transports SARL business. Clients behaving in a threatening, angry or abusive manner will have their ticket cancelled on the spot and Best Geneva Transports SARL will offer no refund for the original booked ticket and will not be liable for any further costs incurred by the client as a result of a cancelled ticket.

Any requests for stops on the transfer route must be specifically requested and agreed in advance of travel. Best Geneva Transports SARL cannot guarantee it on all transfers.

Best Geneva Transports SARL schedules transfers to arrive at the airport not less than 1.5 hours before the flight departure time under normal conditions.

 A client requesting to leave the resort later than the recommended time does so entirely at their own risk, and Best Geneva Transports SARL will not be held accountable for a missed flight or additional costs as a result of this decision.

Best Geneva Transports SARL reserves the right to change pick up times should this be necessary. Best Geneva Transports SARL will attempt to keep the client informed of all changes, however these changes may be last minute in the case of unplanned events like inclement weather, police controls, traffic, etc

 Any changes to your original estimated transfer time of over 2 hours will result in a 50% refund for the client. Any changes over 4 hours will result in a full refund. This does not apply to clients who missed their transfer due to flight delay, cancellation or errors made within their booking. 

Best Geneva Transports SARL will not incur any liability whatsoever in the event of any delay due to causes beyond its control (force majeure). The following clauses outline examples of these causes, but are not limited to: -Accidents on route which causing delays to the vehicle. -Exceptional or severe weather conditions. -Compliance with requests of the police. -Deaths and accidents on the road. – Vandalism and terrorism. -Traffic delays, road closures and diversions. -Industrial action by third parties. -Issues and delays caused by other customers. -The vehicle being held or delayed by a police officer or government official. – Other circumstances affecting passenger safety – Road closures due to local fiestas or other events. – Properties that are not accessible by the type of vehicle booked. – Acts of God, flood, earthquake, avalanche or any other natural disaster. – Epidemic or pandemic. – War, threat of war or similar. – Fire or explosion. – Terrorist attack or riots.

  Cancelled Flights: In the event of a flight being cancelled or severely delayed, the client is deemed to have missed their booked transfer. If an alternative flight is arranged, then the client would need to make a new booking for a transfer at full cost, subject to availability of said transfer. With no refund for the original booked ticket

 In the instance where no new transport can be provided by Best Geneva Transports SARL, the client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. But no refund will be issued for the original ticket and Best Geneva Transports SARL are not liable for any additional costs incurred.

 Delayed Flights or luggage: In the event of a flight delay, clients must inform Best Geneva Transports SARL. This may result in a wait on arrival, or a transfer the following day, the sharing of a vehicle with other passengers in the instance that a private transfer was booked, or it could mean there is no longer a transfer available for the client. Should the client not wish to wait for the next available seats, they will be free to arrange alternative transport, but no refund for the original booking or compensation for additional costs incurred will be payable by Best Geneva Transports SARL. 10% Extra service charge of the transfer cost may apply for any changes to your booking for travel within 24hrs. 

 Flight delays on Private Transfers: The Best Geneva Transports SARL driver will wait for flight delays landing up to 1 hour after the original scheduled flight arrival time. However, after 1 hour this could mean a wait on arrival or different type service being provided, cancellation of booking and no refund will be issued.  10% Extra service charge of the transfer cost may apply for any changes to your booking for travel within 24hrs. 

Best Geneva Transports SARL offer no guarantee that they can still supply the transfer requested, whether informed in advance of a flight or luggage delay or not.

Flights landing early: Best Geneva Transports SARL will endeavour to get the client to resort as soon as possible, however if the client’s flight lands early it may not be possible to bring forward the pickup time originally agreed.

 It is the responsibility of the airline and not Best Geneva Transports SARL to deliver any lost luggage to the customer. If the transfer is missed due to Airline luggage delay, no refund will be provided, and the standard terms of a delay will be valid. Any claims will need to be taken up with the airline.

 Transfer Time Changes and Delays – In the instance that a client’s transfer time is altered either to or from resort or the vehicle is delayed, if the client does not wish to wait for the vehicle they will be free to arrange alternative transport but no refund for the original booking or compensation will be payable by Best Geneva Transports SARL if the delay is within the normal wait times indicated in Terms and Conditions.

 In the case that a customer is unable to take their transfer as a result of delayed, cancelled or missed flights and the customer incurs additional costs arranging alternative travel arrangements because of this, Best Geneva Transports SARL will provide on request a written statement as to the reason these additional costs were incurred, but will not be liable for any of these additional costs nor will Best Geneva Transports SARL provide any refund for the originally booked service.

Best Geneva Transports SARL will not be responsible for arranging alternate travel for clients who miss their transfers on either arrival or departure transfers. Nor will Best Geneva Transports SARL be liable for a refund of the original ticket or any new costs incurred.

 Departure Transfers: In the situation that the client is not at the specified meeting point at the arranged time, the driver will wait for 15 minutes for the private transfer service. After this time the customer will be deemed a ‘no show’ and Best Geneva Transports SARL will give no refund for the transfer and will not be liable for any later problems or costs that arise due to clients missing their transfer.

 Diverted flights: If a client’s flight is diverted to another airport, it will be their responsibility to make their way to Geneva Airport. Best Geneva Transports SARL will not be liable to arrange or provide clients with transport to Geneva airport and the standard flight delay policy will apply in the case of missed transfers.

Clients may request collection from the Welcome Centre in Avoriaz if arranged and agreed in advance. In the event that Best Geneva Transports SARL cannot collect from the Welcome Centre, passengers will be required to make their own way down from Avoriaz.

 In the instance that the road to Avoriaz is considered unsafe or overly congested Best Geneva Transports SARL reserves the right to drop all the clients, including private transfers, at the Prodains Lifts.

 In the instance where a resort has pedestrianized areas or restricted parking areas, a new collection point will be arranged. Best Geneva Transports SARL will not cover any additional cost incurred the customer may incur to reach these points.

 Best Geneva Transports SARL are not obligated to wait for any clients who are late for their transfer, nor will the client be entitled to a refund for their booking should they miss their transfer. Best Geneva Transports SARL will not be liable for any additional cost incurred by the client because they miss their transfer.

The client is strongly recommended to have holiday/travel insurance. In the case that previously mentioned reasons for transfer delays occur – causing missed flights and other such costly events – Best Geneva Transports SARL will not be held liable for the cost of any of this. Best Geneva Transports SARL will, however, provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost.

 In events beyond Best Geneva Transports SARL control, due to unforeseen eventualities that would compromise Best Geneva Transports SARL effectiveness and ability to provide the transfer, Best Geneva Transports SARL reserves the right to combine private and shared transfers, outsource or subcontract transfers or cancel any transfers at short notice.

 Best Geneva Transports SARL reserves the right to outsource/subcontract bookings to other licensed transport companies, Best Geneva Transports SARL does so with suppliers of transfer services using reasonable skill and care. Best Geneva Transports SARL has no liability to the client for the actual provision of the transfer services. Best Geneva Transports SARL are not responsible for any changes in fare with the new provider, when travelling with a Partner Company passengers may be subject to changes in terms, and other operating conditions.

 In the instance of a client having connections to make (such as bus, train or other transportation) Best Geneva Transports SARL bus will not be held liable for any costs incurred for any missed or lost connections resulting from a transfer delay or time change.

 Nothing can affect the consumers’ statutory rights, Best Geneva Transports SARL terms and conditions are governed by Swiss Law. By accepting these terms and conditions, you are accepting the terms specific to the transfer type you are booking, which are detailed in the description of the transfer service, shown at the quote stage of the booking process.

BEFORE TRAVEL – it is your responsibility to ensure you are fit for travel. Before making any travel plans, please check entry and stay requirements determined by the relevant national authorities in your destination and transit countries. 
As the well-being and safety of our passengers and drivers is our highest priority, we took several measures to help you safely travel by vehicle.

We sincerely thank you for your understanding.

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